Return Policy

At Babycakes, we want you to adore every item you bring home. If something isn’t quite right, we’re happy to help. Please review our full return policy below. To begin a return or ask a shipping question, email: hello@babycakeschildrensboutique.com.

General return requirements

To be eligible for a return or exchange, all merchandise must:

Be unused and in original condition
Have original tags attached
Be in its original packaging
Include a receipt (or be located in our system)

Items that are used, opened, or missing tags/packaging cannot be returned or exchanged.

Returns within 30 days – refund to original payment method

Unused items may be returned or exchanged within 30 days of purchase for a full refund.

A receipt is required. No returns can be processed without a receipt.
Refunds will be issued to the original form of payment.
Check purchases will be refunded as a Babycakes gift card, not cash.
All shipping charges are non-refundable.

Returns within 60 days – store credit

Unused items purchased within 60 days may be returned for store credit only, issued at the current selling price.

If the item has sold out, the current selling price is considered 50% of the original price.
Store credit may be used toward any future purchase.

Gift returns

Gifts may be returned within the return period and will always receive:

Store credit or
An exchange for new merchandise

A gift receipt helps expedite the process.

Returns after 60 days

We cannot accept returns past 60 days. However, an exchange may be allowed only if:

The same exact item is currently in stock.
The customer wishes to swap for a different size or style of the same item.
A manager approves the exchange before processing.

Sale items

All sale items are final sale and cannot be returned or exchanged.
Items marked with a red dot are final sale.
Promotional discounts (e.g., 20% off storewide, 12 Days of Christmas) may be returned at the price paid, as long as the customer has a receipt.

Promotional returns

Promotional purchases can be returned or exchanged.
Discounts only apply during the promotional dates and cannot be extended.
Customers may exchange the exact same item for a different size (e.g., clothing or Jellycat swaps).

Custom and personalized products

All custom or personalized orders are final sale and cannot be returned or exchanged.

Seasonal and holiday-specific returns

Seasonal merchandise (holiday-specific items) has a shorter return window:

Seasonal items returned after the holiday may only be refunded at the current selling price.
No seasonal returns may be accepted after 30 days.

Extended Christmas return window

For gifts purchased for the holiday season:

Items bought between October 1 – December 14 may be returned for store credit until January 10.
Merchandise must meet all general return requirements.

Defective items

We stand behind the quality of our products.

If an item is defective within 30 days, it may be returned or replaced for a full refund, with a receipt.
After 30 days, we will contact the brand to request a repair or replacement.
If a repair fee applies (after 30 days), we will notify the customer before proceeding.

Shipping returns

All returned items purchased online or requiring shipment:

Must meet standard return guidelines
Must be shipped back at the customer’s expense
Shipping fees are non-refundable